The questions raised by AI deserve more than quick answers.
I write about how organizations can turn AI’s potential into meaningful progress, and why we, as a society, must decide what it should serve.
HUMAINTOUCH ESSAYS
The essays ask how we shape AI’s place in society: what it should serve, which choices must remain ours, and who answers for the consequences.
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AIEMPOWERMENT ARTICLES
My articles help organizations decide what AI should achieve, where responsibility lies, how work connects across boundaries, and how to tell whether progress is real.
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EARLIER WORK
Selected earlier publications trace changes in commerce and customer interaction that foreshadowed the choices we now face with AI.
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